5 AI trends in 2019

As the use of Artificial Intelligence (AI) has grown in 2018, we can expect to see even stronger growth in the technology in 2019. One of the reasons it is bound to increase its presence in our lives is that it makes life easier, whether it is chatbots in business or Alexa in the home. According to Analytic Insightsand Forrester Research, in 2019 we will also “see the rise of new digital workers with an increased competition for data professionals with AI skills.” But, what else can we expect from AI next year?

More chatbots and virtual assistants

We will see more advanced use of AI virtual assistants on websites to answer customers’ queries and provide customer service assistance. For example, companies will create virtual agents with a face and personality to match to handle complex tasks to drive business, like, Autodesk’s virtual agent Ava has a female face with a voice that speaks emulating the company’s brand.

Improved speech recognition

Alexa may have started the trend, but in 2019 voice-activated services are going to be even bigger business. Already Sony, Hisense and TiVo have unveiled TVs that can be controlled by voice, and even home appliance makers such as Delta, Whirlpool and LG have added Alexa’s voice recognition skills to assist people control everything in their homes.

Smart recommendations

When we shop online we are already inundated with a series of recommendations about what to buy next based on our previous purchases. This is going to get bigger in 2019, with recommendations based on “sentiment analysis” as well as your search history.

Advanced image recognition

We can expect some is changes here in 2019. Don’t be surprised if there is image recognition to detect licence plates, diagnose diseases, and permit photo analysis for a range of verifications.

Cyber security

In 2019, expect artificial intelligence to be more powerful in fighting off cyber threats and prevent potential hackers. Companies including Darktrace have deployed and machine learning technologies to detect online enemies’ in real-time and identify cyber threats early on, and so prevent them spreading.

Google offers $25 million for AI challenge

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It’s today’s big story: Google is offering $25 million in grants to nonprofits, universities and other organisations working on AI projects that will benefit society,

as part of its AI for Social Good initiative. Google will open the application process this coming Monday and will announce winners next spring at Google’s annual I/O developer conference.

Details of the challenge explain that Google.org is issuing an open call to organizations around the world to submit their ideas for how they could use AI to help address societal challenges. Selected organizations will receive customized support to help bring their ideas to life: coaching from Google’s AI experts, Google.org grant funding from a $25M pool, credit and consulting from Google Cloud, and more.

Google says the programme is meant to help solve the world’s most pressing problems, such as crisis relief, environmental conservation and sex trafficking.

However, it is also clear that this ‘competition’ comes at a time when Google’s own use of artificial intelligence is under increasing scrutiny, including “in controversial military work or reported efforts to build a censored search engine in China,” as CNET says. There has also been Project Maven, a U.S. Defense Department initiative aimed at developing better AI for the military that resulted in a rebellion by Google’s own employees and some 4,000 of them petitioned the executives to stop the project, which the company duly did and promised not to engage in similar projects again.

At the press announcement, Google’s head of AI, Jeff Dean, avoided discussing these issues, although he did mention Google’s ethical principles that outline how it will and will not use the technology.

Yossi Matias, vice president of engineering, said in an interview last week, “The gist of the program is to encourage people to leverage our technology. Google can’t work on everything. There are many problems out there we may not even be aware of.”

It is going to be interesting to see what initiatives come out of this global challenge. Hopefully we will see a diverse range of ideas for AI use that can improve the world when it is so badly in need of repairs in all areas of existence.

 

 

 

 

 

 

 

 

How companies use machine learning

The machine learning market is growing at pace. According to Research and Markets it should reach $40 billion by 2025. Currently it is already over the $1 billion mark, but to reach the estimated value it will have to make a major leap in growth.

What will cause it to grow? Every company will start using it once they have identified a use case, and that is one of the barriers to adoption at the moment, but we can learn from the ways in which major companies are already using machine learning.

Apple

Apple is working on a cross-device personalisation tool and has already applied for the patent. It is rumoured that what this will do is allow your Apple Watch to connect with your iTunes playlist and find a piece of music to match your heart rate.

Twitter

Twitter is working on visibility problems with thumbnail images. It is using neural networks to find a scalable, cost-effective way to crop users’ photos into compelling, low-resolution preview images.

AliBaba

This Chinese retail giant has 500 million customers and each of them uses the store in a distinct way. So Alibaba is using machine learning to track every customer’s journey. Furthermore, all Alibaba’s online storefronts are customised for each shopper and searches will bring customers the products they want to see. There’s also a chatbot who handles most of the spoken and written customer service inquiries. Every element of Alibaba’s business has been built for engagement with the shopper, and every action the shopper takes teaches the machine more about what the shopper wants. It’s extremely effective.

Target

American retailing giant, Target, is using machine learning to reach and respond to its pregnant customers. In fact, Target’s model is so precise that it can reliably guess which trimester a pregnant woman is in based on what she’s bought.

Typically companies have been driven by the seasons, but machine learning can help businesses respond to ‘seasons’ in people’s lives. For example, a person who has just bought a car doesn’t want to see car ads, but motor insurance ads are appropriate. Basically, machine learning can pick up on those rhythms, helping companies recommend their products to customers when the timing is just right.

‘Five Eyes’ tests AI in battlefield scenario

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The militaristic use of AI is somewhat controversial, so this story in Artificial Intelligence News sparked my interest. According to the story, the British military has been trialling the use of AI to “scan for hidden attackers in a mock battlefield environment.” The testing ground is actually in Montreal, Canada rather than the UK, as Canada and the UK, along with the US, Australia and New Zealand are members of what is called ‘Five Eyes’, which is a security partnership.

The AI tool is called SAPIENT (Sensors for Asset Protection using Integrated Electronic Network Technology)

and it has been developed with the aim of using sensors to detect battlefield hazards while freeing up human soldiers for other operational activities. To some it may sound like something you might find while playing “Call of Duty,” except this too will not be deployed in a virtual reality.

 Keeping pace with Russia

Not everyone welcomes the introduction of AI to warfare, but those that do support it point to Russia and China’s heavy investment in military AI and say we must keep pace with them. Russia’s bellicose president Vladimir Putin has already said, “Artificial intelligence is the future, not only for Russia, but for all humankind. It comes with colossal opportunities, but also threats that are difficult to predict. Whoever becomes the leader in this sphere will become the ruler of the world.”

Google’s Project Maven

Perhaps that is a chilling enough statement to send most nations scurrying off to work on AI and why the ‘Five Eyes’ are continuing to test news tools extensively. Yet others are wary. For example, earlier in 2018 you may remember the furore that erupted at Google’s offices over its Project Maven contract with the Pentagon to develop AI technology for drones for the Pentagon. Google was forced to drop the contract following an internal backlash and staff resignations.  Some 4,000 staff members demanded that Google would never again “build warfare technology.” Google CEO Sundar Pichai wrote in a blog post the company will not develop technologies or weapons that cause harm, or anything which can be used for surveillance violating “internationally accepted norms” or “widely accepted principles of international law and human rights.”

SAPIENT development

But others are undeterred by such considerations, and it is a extremely interesting area of debate, especially for ‘civilian’ companies like Google. When companies typically associated with the military work on technology, you can expect a different response from their employees, because this is simply what they do. That is the case with SAPIENT, which was developed by the Defence Science and Technology Laboratory (DSTL) and industry partners, and co-funded initially by Innovate UK. Since 2016, the programme has been funded solely by DSTL, which is part of the Ministry of Defence.

 

The UK’s Defence Minister Stuart Andrew said of SAPIENT:

“This British system can act as autonomous eyes in the urban battlefield. This technology can scan streets for enemy movements so troops can be ready for combat with quicker, more reliable information on attackers hiding around the corner.

Investing millions in advanced technology like this will give us the edge in future battles.”

Sapience, by the way, means “the ability to act with judgement.” The question is, can an AI tool that monitors people approaching a checkpoint, or changes in people’s behaviour, rally replace human intelligence? There are many stories about human errors and innocent people have been mistakenly shot. Will AI deliver better responses? Sadly, we will only know after it has been deployed.