Canada – a leader in innovative technology

I was fortunate to move to Canada in the 1980s and be educated there. It’s a country of extraordinary beauty and diverse cultures. The Canadian Rockies are breathtaking and Whistler, its prime ski resort, is a match for any in the world. It’s a fantastic place for a family vacation, and you’ll find that Canadians are generally friendly, kind and welcoming to all visitors.

I’m also proud of Canada’s achievements in technology. I studied for my Bachelor’s and MBA at Prince Edward Island University and it gave me the solid foundation I needed to take me into the communications and IT industries, and my particular specialism –mobile communications – is a sector where Canada has a leading edge.

Canada and communications

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The first company I worked for was FCC Ltd. We collaborated with Bell Canada to Fix and Bring mobile traffic origination and termination consolidation.

Out of all Canadian technology innovations, the phone has had the most profound effect on the world. Scottish-born Alexander Graham Bell (1847-1922) and Nova Scotia resident, who is credited with inventing the telephone, founded the Bell Telephone Co, which today is called BCE Inc and is Canada’s largest communications company.

And, Canada is the home of Blackberry. It may be facing a lot of competition now from Apple’s iPhone, but its secure BlackBerry Messaging service remains tops in the industry, party due to the fact that BBM’s encrypted data makes it hard to trace the messages back to the owners. Plus, Blackberry has added an even more secure version of the service aimed at users in healthcare, finance and government.

Canada also brought you the IMAX. The concept started in Montreal back at Expo 67 when three artists designed an installation of an immersive movie experience. Three years later the first IMAX film appeared and soon after the IMAX theatres appeared as well.  Now, there are IMAX cinemas and films all around the world.

Investing in Canada

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The election of Donald Trump in the USA prompted an increase in business people thinking of relocating to Canada. Canada’s world profile is also much bigger than in the past, in part due to Prime Minister Justin Trudeau’s activities. Therefore, more eyes are on Canada than ever before and market analysts suggest that investing in Canadian real estate is a good move. I’d agree and suggest investors look at areas with strong population and employment growth. Brampton in Ontario for example, which has Coca Cola, Air Canada, Canon Canada are just a few of the blue chip employers relocating there or expanding existing facilities. Other cities I’d recommend looking at real estate in are Milton and Richmond Hill, and I’m sure there are many more.

Canada’s strong economy and well-educated labour are also key reasons why global companies want to establish or expand their business in Canada. We have a broad selection of industry sectors that are ripe for investment. These include digital media, wireless communications and software, areas that are of personal interest to me. Did you know that Canadian studios are responsible for developing one in every six top-selling console games? Blockbuster titles from Canada include Ubisoft’s Assassin’s Creed, EA/BioWare’s Mass Effect, EA Sports’ FIFA Soccer.

And, Canada is leading the growing international demand for wireless technologies with leading infrastructure vendors, application developers and telecom software companies based in Canada. We are also seeing cutting-edge R&D work coming out of Canada from some of the biggest names in the sector: Alcatel-Lucent, AT&T, Avaya Inc., BlinQ, Ciena, Cisco Systems, Deutsche Telekom, Ericsson, JDSU, Nokia Solutions & Networks, Samsung and Sony.

Canada may have been overshadowed for some time by its neighbour to the south, but all the signs are that Canada is poised to maximise its opportunities for investment and to continue playing a leading role in high tech innovation that will secure for it a new status in the world economy. ‘

 

 

 

How to choose the best business phone system

How to choose the best business phone system

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I’m passionate about communication and about communications systems, which is why I’ve spent a good deal of time designing and developing them. When VOIP systems appeared, it was one of the most exciting developments in telecommunications and I worked on developing a VoIP system for mobile devices, because I could see both the need and an opportunity. And I got it out a year before Viber appeared. That’s the entrepreneurial way!

As an expert in VoIP systems, I am often asked about how to choose a cost-effective phone system for your business that is also stable and reliable. It is difficult to give a ‘one system to suit all’ answer, but I have put together some tips that will help business users explore the choices available in a more informed way.

1.Look for mobility

More workers are less attached to their desks now, so any business system MUST allow them to communicate as easily while they are on the road as they can from the office. The feature to look for is ‘twinning’. This allows users to receive calls on mobile device and transfer calls seamlessly with a desk phone, plus place outgoing calls from their mobile devices. Also look for click-to-dial call control and on-phone corporate directory features.

2. Integrate with CRM

For some businesses, integration with CRM is critical for being competitive. So, I suggest you look for a system that allows screen-pop when looking up caller ID information, click-to-call and access to call settings.

3.Single inbox

I like unified messaging systems that deliver multiple messaging formats (mail, voice mail and fax) to a single email inbox. A system that also sends an SMS to your mobile device announcing that you have received a message is another feature that ensure you don’t miss anything critical. It is especially useful to people who are often out of the office and enables them to manage their messages in a more time-efficient way.

4.Instant messaging

An instant messaging feature that is integrated with the business phone system and each user’s calendar enables every user to see who is available to talk in real time, or if they are in a meeting or on another call. These tools are vital when so many businesses now rely on collaboration with colleagues.

5.Video calling

This is an absolutely essential feature of today’s business phone systems. You need integrated video calling for easy, face-to-face interactions between colleagues from any location via video-enabled HD Voice desk phone, which works for Windows or MAC clients, and for mobile on both the iOS and Android devices.

These are enough features to begin with and I also strongly advise you to look beyond the features and ensure you are working with an experienced service provider with a system on a solid platform.

I hope you enjoyed this and found it useful. Please subscribe to my blog if you’d like to receive an alert when I post new content.

 

Improve Customer Experience with New Phone System

A company always needs to find ways to improve customer service.  There ae many different channels such as live chat, email, Instant Messaging to connect to clients and they are all important in customer service. But among all of them, the phone is still the #1 in the provision of customer service for most, if not all businesses.

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There are now many new and innovative strategies that can improve your customer service level. There are tools such as CRM software, automated live chat, ticket support, client’s portal and of course your phone. Now it is possible for a phone to help a company to provide even better customer support. The Voice over Internet Protocol – VoIP phone system can help you to provide the best customer service possible with an amazing call experience and have it integrated with other business applications.

Where Cloud Phone System meets Great Customer Service

A Cloud Phone System uses VoIP Technology to provide a superior customer experience over the phone, both for inbound and outbound calls. The benefits of automating the call flow, having all details saved (both call logs and call recordings), optimising response time and others not only provide more productivity for the business but it also affects positively how the customer is being serviced over the phone. This means that the customer will be happy with the service they get and this can be translated into more sales.

Based on information provided by NUACOM, a Business Phone System provider in Ireland, here are some VoIP Phone System features that will improve customer service:

Interactive Voice Response:  This feature allows all your incoming calls to be automatically answered with a personalised greeting message and gives the callers options such as which department they wish to contact.

Call Groups: It is possible to set up all incoming calls in relation to customer service to ring on all your agents’ devices in this department, simultaneously, for better response time.

Call Conference: if a customer is not getting the help that they need from a customer service agent then extra assistance can be added.  A call can be turned into a call conference with 3 participants at any time and this will ensure that your customer gets all the help that they need. For example, an IT expert can be added to a call to make sure that the customer gets the right technical assistance.

Call Queuing:  This function of a phone system means that there is no more engaged tone.  If all your operators are busy, all incoming calls are placed in a queue until an agent is available to answer the call.

Number-name indicator: this feature assists your operators to know the identity of a customer so they can be prepared and greet them with a personal message.

Toll-Free number: providing a toll-free number for your customers to contact you could just make the customer service easier. This allows them to communicate with you freely, at no extra cost for them.

Call recording: This feature records all your business calls. This is very useful for training and evaluation. Calls can also be played to ensure that their order or request is fully understood.

Salesforce Integration: You can dial directly from Salesforce interface, have the calls logged and the call recordings available onto the contact details. This can be used for support and sales.

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