How AI can help you

Artificial Intelligence (AI) is operational in a lot of services these days, from automating processes to delivering a pleasing customer experience online. It is something we are living with and come to accept.

As Jim Sinur argues in his Forbes article, “How can AI help me?” we all have “to deal with living with AI,” and we also have to figure out how to make the best of AI in our lives. Sinur asks, “Will it be like other technology that I have to learn to for life success or will it be more like a person that I have to get along with to thrive in the future? Will AI make our lives better or should we be practicing for those apocalypse scenarios I keep reading about?” How many of us have even raised these questions?

AI can do the drudge work

Of course, responses depend on the individual’s life circumstances. For example, if you are an employee, AI has the potential to do the drudge work, leaving you free to do the more meaningful, creative tasks. And AI can assist you with that. This is a more positive view of Ai in employment and is the opposite of the scenario in which AI and robots will steal all the jobs. Sinur says, “I see AI giving us an edge in boosting our ability to consume and leverage knowledge on a grand scale even outside of our native skillsets, culture bases, and language capabilities,” and this view creates a vision of an exciting future relationship with AI.

A more personalised customer experience

Consumers can also benefit from an enhanced relationship with AI. Sinur points out an important factor that should encourage us as consumers to welcome AI: “With the advent of customer journeys, combined with AI, the complexities and company needs can fade in the background while customer needs are being represented within organizational systems, interfaces, and constraints.” The potential to offer a more personalised customer service is vital, as it is becoming evident that the consumer wants to come first more than ever, and is not prepared to kow-tow to the needs of the business. What is happening in the banking sector is a good example of this: younger customers are gravitating towards neobanks precisely because they offer a personalised service.

AI — your personal assistant

And AI can help us develop personal skills and become a more global citizen. In the case of multi-cultural interactions, AI can help us with language translation and to avoid subtle cultural errors. It may help us to be better communicators in any number of settings and it could even be a life coach and personal trainer.

I agree with Sinur that as it develops we will see that AI adds value to our lives, and that there is so much further to go with it. One day we will be amazed that we were ever afraid of this dynamic technology.

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