The development of mobile technology continues to move at speed and this year we have seen some critical new applications, so much so, that I believe 2017 will be seen as the benchmark year for mobile technology, especially in its use by small businesses.
There have been some outstanding apps developed by consumer brands like Subway and Starbucks, and this opens the way for less well-known businesses to do the same. In fact, I read that 50% of small businesses are creating a mobile app this year and that is a great indication of the importance they place on mobile for growing a company.
Another trend that has grown impressively this year is that of location-based apps. These allow a business to offer a service based on the customer’s location and it is not difficult to foresee that the ability to offer real-time services in a specific location will have an impact on a variety of small businesses, and the larger ones.
Augmented reality apps are another trend that is gaining traction. Some people thought these were just a gimmick, but when you combine the AR technology with a utility app, in other words one that is practical and useful, you have an app that is very engaging. They particularly appeal to the millennial generation and businesses that work on using augmented reality will have better engagement with customers in this group.
Instant apps are a winner
I also see that instant apps are becoming more important, for obvious reasons. There is no need to find the app and download it, install it and all the rest. The apps that run instantly when needed and are the secret of a faster, simpler mobile experience. Google’s new technology is leading this sector.
Artificial Intelligence (AI) is also making inroads in mobile apps. A number of developers are embedding it in their apps, which is a significant step forward for educational apps. For example, apps that teach children based on how that child learns are emerging. All children have different learning styles and these apps will help them to achieve even better exam results. It can also be applied to consumer shopping with the creation of apps that help you to shop based on what you like, so that the consumer would essentially have a personal shopper on their mobile device.
We are also seeing more gadgets and household equipment being linked to the Internet and this requires apps to control them remotely. This is another trend that will boost the growth in mobile technology. And, security is another factor that developers are working on this year, as our mobile devices become increasingly storage devices for money and its equivalent.
It has been predicted that around 268 million mobile apps will be downloaded by the end of 2107 and this translates into $77 billion in business revenue. This sum doesn’t just come from purchasing apps; it is revenue that is also based on increased sales through improved customer engagement and loyalty. This is the secret of growth and why businesses should be adopting mobile technology as soon as possible.