As the use of Artificial Intelligence (AI) has grown in 2018, we can expect to see even stronger growth in the technology in 2019. One of the reasons it is bound to increase its presence in our lives is that it makes life easier, whether it is chatbots in business or Alexa in the home. According to Analytic Insightsand Forrester Research, in 2019 we will also “see the rise of new digital workers with an increased competition for data professionals with AI skills.” But, what else can we expect from AI next year?
More chatbots and virtual assistants
We will see more advanced use of AI virtual assistants on websites to answer customers’ queries and provide customer service assistance. For example, companies will create virtual agents with a face and personality to match to handle complex tasks to drive business, like, Autodesk’s virtual agent Ava has a female face with a voice that speaks emulating the company’s brand.
Improved speech recognition
Alexa may have started the trend, but in 2019 voice-activated services are going to be even bigger business. Already Sony, Hisense and TiVo have unveiled TVs that can be controlled by voice, and even home appliance makers such as Delta, Whirlpool and LG have added Alexa’s voice recognition skills to assist people control everything in their homes.
When we shop online we are already inundated with a series of recommendations about what to buy next based on our previous purchases. This is going to get bigger in 2019, with recommendations based on “sentiment analysis” as well as your search history.
Advanced image recognition
We can expect some is changes here in 2019. Don’t be surprised if there is image recognition to detect licence plates, diagnose diseases, and permit photo analysis for a range of verifications.
In 2019, expect artificial intelligence to be more powerful in fighting off cyber threats and prevent potential hackers. Companies including Darktrace have deployed and machine learning technologies to detect online enemies’ in real-time and identify cyber threats early on, and so prevent them spreading.