The practical uses of AI and 5G

There has been, and continues to be, a lot of talk about the advantages of artificial intelligence (AI) and 5G. Not everyone is convinced, and there is a swathe of people who fear both technologies, although often for different reasons. Perhaps they would be more convinced about their benefits if they grasped the practical uses.

Smart automation is one of them. Automation’s aim is to reduce human error, as well as maximise productivity. In the case of ‘smart automation’, AI provides the ‘smarts’ by analyzing a series of tasks and streamlining them. By combining this with 5G, mobile service providers would be able to “offer simpler activations, higher performance and the rapid deployment of new services, according to Will Townsend and Moor Insights. This would increase revenues and provide an enhanced user experience, thanks to more reliable network connections.

Townsend also believes that AI would “enable network operators to move from reactive to proactive issue resolution.” The technology would allow them to evaluate huge amounts of data when troubleshooting any network anomalies, while “5G should enable networks to better handle these predictive functions’ complexity and support significantly more connected devices.” Townsend also thinks, “one of the most significant impacts of AI in mobile networks will be the reduction of subscriber churn.” That is interesting, as building and retaining a customer base is critical for telecoms companies.

Both AI and 5G will undoubtedly speed up digital transformation in businesses. The need for this has become more apparent in 2020, with legions of employees working from home. As a result, the networks have been under significant pressure “from a scalability, reliability and security perspective.” What has ensued is connectivity infrastructure providers are embracing AIOps for its potential to supercharge DevOps and SecOps.

Lastly, AI and 5G in both the consumer and enterprise markets will vastly transform the user experience. For example, “AI has the potential to reduce the number of subscriber service choices, presenting the most relevant ones based on past behaviour,” Townsend says. This will in turn build greater loyalty among subscribers, as well as more monetization opportunities for the operator.

In conclusion, there is a great deal of synergy between AI and 5G. It will mean mobile networks are not simple the means of access to data. AI promises to also “improve new device provisioning, deliver high application and connectivity performance, accelerate digital transformation and provide exceptional user experiences.” As Townsend says: it’s a win-win for everyone.